MailSite Support Forum - Terms of Use

The MailSite Support Forum ("The Forum") is a forum for discussing MailSite related issues. It is a free service that is provided by MailSite to the MailSite community and is available to all customers that wish to subscribe to the service.

The Forum can be accessed at http://forum.mailsite.com/

The following Terms of Use must be agreed upon before using The Forum.

TERMS OF USE

Your use of The Forum indicates your acceptance of these Terms of Use as well as the MailSite Privacy Policy.

MailSite can modify these Terms of Use at any time. Changes will be posted to http://www.MailSite.com/company/forumTOU.asp.

MailSite reserves the right to delete or edit any message and/or restrict posting rights for any reason or no reason.

PROHIBITED ACTIONS

Subscribers may not:

• Post, link to, or otherwise publish any messages containing any form of advertising or promotion for products and services that compete with MailSite products and services, including open source products.
• Collect personal information about Forum members for the purpose of sending them any form of advertising or promotion for products and services that compete with MailSite products and services, including open source products.
• Post any material that is knowingly false, misleading, or inaccurate.
• Post, link to or otherwise publish any messages that are unlawful, threatening, abusive, libelous, and indecent, infringe copyright or other rights of third parties or which contain any other form of illegal content.
• Post any other person's identifying information (including their names, contact information, and any other relevant information) to The Forum but your own.
• Post messages that are clearly outside of the stated topic of The Forum or disrupt The Forum by deliberately posting repeated irrelevant messages or copies of identical messages.

ACCESSING MAILSITE CUSTOMER SERVICES

MailSite values all Requests for Enhancements (RFEs) from customers very highly. Forum members that want to log RFEs with MailSite are encouraged to do so via the online Case Open facility in the MailSite Customer Portal. A Support Subscription is not required.

Forum Members that want to report a suspected bug to MailSite or that want assistance from MailSite Technical Support with either debugging a malfunction, or verifying a suspected bug, or finding an answer to a technical question that is not in the documentation, will need to open a case via the Open Case facility in the MailSite Customer Portal. A current Support Subscription is required for MailSite Customer Services to be able to respond to the case. Customers without support subscriptions are free to report details of bugs to MailSite, however MailSite does not guarantee to respond to these reports.

INDEMNITY NOTICE

MailSite cannot guarantee the accuracy, integrity or quality of any Messages that are posted on The Forum.

MailSite employees may occasionally post messages to The Forum. These postings should not be considered as professional advice and MailSite cannot be held liable for any damages caused directly or indirectly as a result of these messages.

By submitting messages to The Forum you are granting MailSite a perpetual royalty free non-exclusive license to reproduce, modify, translate, make available, distribute and sub-license the Message in whole or in part and in form.

It is not possible for MailSite to fully and effectively monitor when messages infringe the copyright of a third party or other third party rights. If you believe that a message infringes any legal rights that you may have, you should notify MailSite immediately by contacting webmaster@mailsite.com.

GOOD PRACTICE GUIDELINES

MailSite also requests that Customers posting to The Forum follow these good practice guidelines:

• Subscribers should avoid including the text of a message from The Forum when replying to it if the text is not relevant to your reply.
• When you join The Forum, monitor the messages for a few days to get a feel for what common questions are asked, and what topics are deemed off-limits.
• Before posting, check if there is an answer to your question in the Knowledge Base. Also check The Forum to see if a similar topic has been posted previously
• Keep in mind that The Forum has members from many countries, many of whom speak English as a foreign language - keep jargon, slang and cultural references to a minimum.
• Don't join The Forum just to post inflammatory messages.
• Keep your questions and comments relevant to the focus of The Forum.
• If you want to respond to an off-topic posting, do so off line privately and away from The Forum.
• It's preferable to reference the source of a document and provide instructions on how to obtain a copy.
• Resist the temptation to "flame" others on The Forum. Remember that these discussions are "public" and meant for constructive exchanges. Treat the others on The Forum as you would want them to treat you.