MailSite Email Server Support Forums http://forum.mailsite.com This is an XML content feed of; MailSite Email Server Support Forums : Last 10 Posts Sat, 04 Feb 2012 11:20:13 +0000 Thu, 22 Sep 2011 06:31:44 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 8.03 30 forum.mailsite.com/RSS_topic_feed.asp MailSite Email Server Support Forums http://forum.mailsite.com/http://www.mailsite.com/gui_images/logo.gif http://forum.mailsite.com MailSite Discuss : 9.5.4 and Lotus Notes http://forum.mailsite.com/forum_posts.asp?TID=280&PID=813#813 Author: Amit.Patel
Subject: 9.5.4 and Lotus Notes
Posted: Sep 22 2011 at 6:31am

Hello Dave
 
I don't think it will be a 'settings' issue.  The most helpful thing will be to get a copy of the .msg files so the message body can be analyzed.
 
Please obtain copies of problem messages, and a copy of a message with attachments (which displays fine). 
 
To submit the messages to us , compose a new email, and add the problem messages as attachments to that email.  Send to support@mailsite.com.
 
Best regards
 
Amit
MailSite Support
 
]]> Thu, 22 Sep 2011 06:31:44 +0000 http://forum.mailsite.com/forum_posts.asp?TID=280&PID=813#813 MailSite Discuss : 9.5.4 and Lotus Notes http://forum.mailsite.com/forum_posts.asp?TID=280&PID=812#812 Author: DaveB
Subject: 9.5.4 and Lotus Notes
Posted: Sep 21 2011 at 4:33pm

Mailsite is set up the receive email directly from the internet, then forward to various subdomains.  We do not use notes, but to date, we have about 9 providers that do, differing versions and platforms.  When they send us mail unde 9.5.4, the body shows as blank, either under Groupwise or Outlook (we use both in house).
We had one of the providers send an email to Novell support (Groupwise directly in from the internet) and it was fine. 
I've had it reported that if the Notes user sends a message with an attachment, the message is fine - but a plain message without an attachment is blank.
I can arrange to have an email sent to one of your addresses if you'd like.
I can also provide you a backup of our email configuration.
It is a simple config, just some routes to the different subdomains, no mailboxes, no filtering, etc.
I can also send you a "message source" if you think there is a benefit to that.  The message is readable in the source, but not in the normal email gui.  We are reverting back to 7.0.6 this evening to resolve this temporarily.
]]> Wed, 21 Sep 2011 16:33:23 +0000 http://forum.mailsite.com/forum_posts.asp?TID=280&PID=812#812 MailSite Discuss : 9.5.4 and Lotus Notes http://forum.mailsite.com/forum_posts.asp?TID=280&PID=811#811 Author: Amit.Patel
Subject: 9.5.4 and Lotus Notes
Posted: Sep 21 2011 at 3:36pm

Hello Dave


It sounds like the message headers may be corrupted somehow, however we need to understand a few things. Can you clarify how MailSite it setup? Does MailSite receive email from the internet, then forward to Lotus Notes (and you then connect to Lotes via your email client)?

Does the issue occur with plain and HTML composed emails?

Are you able to create a test mailbox in Mailsite, deliver a message to that and then log into that account (either via webmail if installed, or through Outlook)?


Regards


Amit
MailSite Support

]]> Wed, 21 Sep 2011 15:36:38 +0000 http://forum.mailsite.com/forum_posts.asp?TID=280&PID=811#811 MailSite Discuss : 9.5.4 and Lotus Notes http://forum.mailsite.com/forum_posts.asp?TID=280&PID=810#810 Author: DaveB
Subject: 9.5.4 and Lotus Notes
Posted: Sep 21 2011 at 5:03am

Hi - Ever since upgrading to 9.5.4, all incoming email
from Lotus Notes mail systems now have blank bodies.
 
If I view the email properties (we use Groupwise as our email system)
the message is there, just not visible thru the normal mail display.
 
I'm not doing anything except relaying the mail via Rockliffe - no filtering, spam detection, etc - unless it is enabled by default.
 
Any ideas/suggestions?
 
Thanks
Dave
]]> Wed, 21 Sep 2011 05:03:06 +0000 http://forum.mailsite.com/forum_posts.asp?TID=280&PID=810#810 MailSite Discuss : 9.5.4 SE won't install whe upgrading from 9.4.1 SE http://forum.mailsite.com/forum_posts.asp?TID=279&PID=809#809 Author: Mark in CA
Subject: 9.5.4 SE won't install whe upgrading from 9.4.1 SE
Posted: Sep 20 2011 at 8:07am

Maybe I'll just stick with my current MailSite version. Works fine for my minimalist needs. If it ain't broke, don't fix it!]]> Tue, 20 Sep 2011 08:07:36 +0000 http://forum.mailsite.com/forum_posts.asp?TID=279&PID=809#809 MailSite Discuss : 9.5.4 SE won't install whe upgrading from 9.4.1 SE http://forum.mailsite.com/forum_posts.asp?TID=279&PID=808#808 Author: vicky.cwilewicz
Subject: 9.5.4 SE won't install whe upgrading from 9.4.1 SE
Posted: Sep 20 2011 at 5:54am

MailSite only supports Windows 7 Professional. If you have a valid support contract then I suggest that you open a case through our website for further assistance.
 
Alternatively you can try using Process Monitor (http://technet.microsoft.com/en-us/sysinternals/bb896645) to check that all handles are closed. Perhaps one of the services like smtpda is still using something on the system that is preventing the backup from occurring.
 
Regards,
 
Vicky Cwilewicz
MailSite Technical Support
]]> Tue, 20 Sep 2011 05:54:30 +0000 http://forum.mailsite.com/forum_posts.asp?TID=279&PID=808#808 MailSite Discuss : 9.5.4 SE won't install whe upgrading from 9.4.1 SE http://forum.mailsite.com/forum_posts.asp?TID=279&PID=807#807 Author: Mark in CA
Subject: 9.5.4 SE won't install whe upgrading from 9.4.1 SE
Posted: Sep 16 2011 at 7:13pm

I did as you suggested, but I still get the same result. The installation appears to be going well, and then near the end it goes boom with this "Can't back up MailSite configuration" error.

FYI, I am installing onto Win7 Home Premium (this is just a "personal" mail server). I don't even see an IIS service, and don't use web-based email, anyway. Obviously, my current version of MailSite installed and works perfectly. Also, the server hardware employs a RAID 1 drive setup.]]> Fri, 16 Sep 2011 19:13:15 +0000 http://forum.mailsite.com/forum_posts.asp?TID=279&PID=807#807 MailSite Discuss : 9.5.4 SE won't install whe upgrading from 9.4.1 SE http://forum.mailsite.com/forum_posts.asp?TID=279&PID=806#806 Author: vicky.cwilewicz
Subject: 9.5.4 SE won't install whe upgrading from 9.4.1 SE
Posted: Sep 04 2011 at 11:35pm

Please rename these to the original terms which are SPOOL and LOG as the upgrade probably will fail if these are called SPOOLbackup etc.

Before attempting the upgrade again I would recommend that you clear out the SPOOL\Dead folder and the LOGS folder of unwanted files. If these directories are particularly large this can cause problems with the upgrade. Please also go and stop all the MailSite services manually through the console as well as IIS.

Please then try the upgrade once more and let us know how you get on.

Regards,
 
Vicky Cwilewicz
MailSite Technical Support
 
 
]]> Sun, 04 Sep 2011 23:35:43 +0000 http://forum.mailsite.com/forum_posts.asp?TID=279&PID=806#806 MailSite Discuss : 9.5.4 SE won't install whe upgrading from 9.4.1 SE http://forum.mailsite.com/forum_posts.asp?TID=279&PID=805#805 Author: Mark in CA
Subject: 9.5.4 SE won't install whe upgrading from 9.4.1 SE
Posted: Sep 03 2011 at 6:25pm

I have a normal install of MailSite SE 9.4.1 with a valid key, and every time I try to upgrade to MailSite SE 9.5.4, I get a "Can't back up MailSite configuration" error, and the process aborts (which BTW leaves the LOG and SPOOL directories with the "BACK" name still attached and all services stopped).

Have no clue why I'm getting this error. Any thoughts?]]> Sat, 03 Sep 2011 18:25:39 +0000 http://forum.mailsite.com/forum_posts.asp?TID=279&PID=805#805 MailSite Discuss : 9.5.4 CSecureTransport::PerformClientHandshake err http://forum.mailsite.com/forum_posts.asp?TID=278&PID=804#804 Author: DaveB
Subject: 9.5.4 CSecureTransport::PerformClientHandshake err
Posted: Aug 26 2011 at 3:48am

I've sent a message to Adam requesting support information.]]> Fri, 26 Aug 2011 03:48:25 +0000 http://forum.mailsite.com/forum_posts.asp?TID=278&PID=804#804