All MailSite Collaborator licenses are sold on an annual subscription basis that provides the customer with the right to use the software during the term.  MailSite SE (except for the Free SE 20 product) and LE customers are entitled to 8x5 Technical Support, major and minor software upgrades which are included in the Subscription License at no additional cost.  A separate MailSite Support Subscription is available for MailSite Collaborator SE 20 customers. Your sales representative can provide you with more information on support options.

MailSite SP customers are entitled to 24x7 support along with minor and major sofware upgrades.

The table below describes the support services available to evaluators and customers.

Notes:

* Regular Business Hours:

• 8:00am to 5:00pm US Pacific Standard Time (GMT/BST minus 8 hours)
• 9:00am to 5:00pm Western European Time (GMT/BST)
• Weekends and Public Holidays excluded

** Emergency support is provided for critical cases on a call-back basis for customers with a current subscription

*** Major Software Upgrades are provided free of charge to Customers that maintain continuous License or Support Subscriptions

**** Anti-Spam and Anti-Virus Technical Support is included for software problems. Automated updates to Anti-Virus and Anti-Spam filters are covered by separate subscription services.